Privacy Policy

This privacy policy explains how Mortgage Brokers Geelong (“we”, “us”, “our”) handles personal information collected through brokersgeelong.com.au. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using this site and submitting an enquiry, you agree to this policy.

Who we are

Mortgage Brokers Geelong is a referral and matching service. We connect people in the Geelong region with licensed local mortgage brokers. We are not a lender and not a licensed credit provider. The broker we match you with is a separate business with its own privacy practices.

What we collect

We collect the information you give us through our enquiry form and any messages you send us. This typically includes:

• Your name and contact details, such as email and mobile number.
• Details about the finance you’re seeking, such as the loan type, approximate property price or loan amount, deposit, employment type, timeframe and the suburb.
• Any other information you choose to include in your enquiry.

You don’t have to give us this information, but if you don’t, we may not be able to match you with a suitable broker.

We may also collect limited technical information automatically when you visit the site, such as your device type and pages viewed, through standard web analytics.

How we use your information

We use your personal information to:

• Match you with a licensed local mortgage broker suited to your needs.
• Pass your enquiry to that broker so they can contact you and help with your loan.
• Respond to your questions and manage our service.
• Improve and maintain the website.

Who we disclose it to

We disclose your enquiry information to the licensed mortgage broker we match you with, so they can assist you. That is the core purpose of our service, and by submitting the form you consent to this disclosure.

We may also disclose information to service providers who help us operate, such as website hosting and email delivery, who are required to protect your information. We may disclose information where required or authorised by law.

We do not sell your personal information.

Storage and security

Enquiries submitted through the form are sent to us by email and stored so we can manage your matching. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online transmission or storage is completely secure, so we can’t guarantee absolute security.

Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it, by emailing info@brokersgeelong.com.au. We’ll respond within a reasonable time. If we decline access, we’ll tell you why, as allowed under the Australian Privacy Principles.

Complaints

If you think we’ve mishandled your personal information, email info@brokersgeelong.com.au and we’ll look into it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.

Contact

For any privacy question, email info@brokersgeelong.com.au.

You can also read our terms of use and disclaimer.